CAPTAIN'S

• Latitude: 44.0903
• Longitude: -78.3139
• Great Lakes
• Marina in Canada

Address: Canada

The term "Marina Captain" in Canada typically refers to a professional responsible for overseeing the operations and management of a marina. This role entails a wide range of responsibilities to ensure the marina runs efficiently, safely, and profitably. Below is a description and specification of the role of a Marina Captain.

Job Description

A Marina Captain is responsible for the overall management and operation of the marina. This includes overseeing the docking and undocking of boats, maintaining the infrastructure, managing customer relations, and ensuring the safety and security of the marina's facilities and its users.

Key Responsibilities

1. Operations Management:

   • Oversee daily marina operations, including the management of dock hands, maintenance staff, and other personnel.
   • Coordinate the docking and mooring of vessels, ensuring efficient use of space and resources.
   • Ensure the maintenance and repair of marina infrastructure, including docks, piers, and buildings.

2. Safety and Compliance:

   • Implement and enforce safety protocols and regulations to ensure a safe environment for boaters, staff, and visitors.
   • Regularly inspect the marina and its facilities to identify and address potential hazards.
   • Ensure compliance with local, provincial, and federal regulations related to environmental protection, boating safety, and marina operations.

3. Customer Service:

   • Provide exceptional customer service to marina patrons, addressing inquiries and resolving complaints in a professional manner.
   • Facilitate the rental of slips, storage spaces, and other marina services.
   • Organize events and activities to enhance the marina community experience.

4. Financial Management:

   • Prepare and manage the marina's budget, including forecasting revenue and controlling expenses.
   • Oversee the collection of fees and payments for services, ensuring accurate billing and timely collection.
   • Monitor financial performance and implement strategies to achieve financial targets.

5. Staff Supervision:

   • Hire, train, and supervise marina staff, ensuring effective performance and adherence to policies and procedures.
   • Schedule and manage staff shifts to ensure adequate coverage.
   • Conduct performance reviews and provide coaching and development opportunities for staff.

6. Marketing and Promotion:

   • Develop and implement marketing strategies to attract new customers and retain existing ones.
   • Promote the marina's services and amenities through various channels, including social media, community events, and partnerships.

Specifications and Qualifications

1. Education and Experience:

   • High school diploma or equivalent; post-secondary education in marine management, business administration, or a related field is preferred.
   • Significant experience in marina operations, boating, or a related field.
   • Strong understanding of maritime laws and boating safety regulations.

2. Skills and Competencies:

   • Excellent leadership and management skills.
   • Strong customer service and interpersonal skills.
   • Ability to handle multiple tasks and work under pressure.
   • Proficiency in using computer software for administration and financial management.
   • Strong problem-solving and decision-making abilities.

3. Certifications:

   • Boating license or certification is often required.
   • First Aid and CPR certification.
   • Other relevant certifications may include marina operations management or marine safety.

4. Physical Requirements:

   • Ability to work outdoors in various weather conditions.
   • Physical ability to handle duties such as lifting, carrying, and operating equipment.

Working Conditions

• Marinas operate year-round, and the Marina Captain may need to work flexible hours, including weekends, holidays, and evenings.
• The position requires a combination of office work and outdoor activities.
• The Marina Captain may frequently interact with customers, vendors, and regulatory authorities.

Conclusion

The Marina Captain plays a crucial role in ensuring the successful operation of the marina, providing a safe and welcoming environment for boaters and visitors. This position requires a combination of leadership skills, maritime knowledge, and a commitment to customer service.